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While we use technology, we recognise that it is a tool for providing client service, and should not get in the way of it. You will not find automated phone menus, nor a battle to get through to speak to a solicitor.
A key requirement of most clients is to be able to get hold of their solicitor reasonably easily. Our official office hours are 9am to 5pm Monday to Friday, but unlike many comparable practices, we do not switch off our phones at lunchtime or on the stroke of 5pm. If there is anybody in the office available to answer, we will do our best to answer your call. Solicitors are often involved at court or in meetings and are not free to take calls, but if we say we'll get back to you, we mean it!
Our key staff have constant access to e-mail and, quite often, will be contactable by transfer to mobile phones.
We constantly strive to be different from most provincial law firms of our size. Rightly, you would expect us to provide the all-round services expected of general practice law firms in Scotland - residential conveyancing, wills, trusts & executries, divorce & family law, civil court, etc. – but we have long had an extra dimension in providing company and commercial law services at a level normally only available from much larger city firms. We transact constantly with major corporate law firms, and have to ensure that our expertise, quality and speed of service, and technology measure up to theirs.
As one long-standing commercial client, transacting a major share deal, recently remarked “A cracking little one always beats a giant unwieldy one.” We do try, very hard!
Our aim is to provide the best advice and service for our clients. Most of our new clients come to us by recommendation, from existing clients and from other professionals such as accountants and reputable independent financial advisers. Frequently, other solicitors refer their clients to us to deal with matters which are outwith their comfort-zone.
Our range of services is wide, sufficient for most private clients and fairly substantial businesses. On the rare occasions we cannot handle something, we can usually arrange for a specialist to advise direct or work with us.
We hope that you'll find our approach to be relaxed and friendly, with an emphasis on accessibility to our Directors and senior solicitors, and good communications with our clients, but at the same time competent and professional.